FAQ
Bulk Buy America FAQ
Here you learn more about buying wholesale and selling it on your own site or on a marketplace site to earn money.
Who we are
Bulk Buy America is a trusted wholesale supplier specializing in Beauty, Health & Personal Care, and everyday essential products. We help businesses source high-quality, in-demand items at competitive prices, offering reliable service, fast communication, and a smooth purchasing experience. Our goal is to make bulk buying simple, efficient, and profitable for our customers.
We work with established vendors and maintain direct relationships with most brands on our website. We conduct thorough due diligence to ensure all merchandise is 100% authentic.
Please note the following:
1. We can only provide our invoice for your purchases, not specific source paperwork.
2. Online marketplaces often change their ""Authenticity Challenge Policies."" While our merchandise is authentic, we cannot guarantee that every online sales channel will accept your listings
based on their specific, evolving criteria.
Therefore, we recommend you research marketplace policies for each item before purchasing, as all purchases are made at your own risk."
Yes, we have our own warehouse in Union NJ. Your order may ship from our warehouse or from a partner warehouse around the USA.
Bulk Buy America is not the authorized distributor for all the products we offer, and we do not guarantee authorized distributor status for every brand. However, we do purchase inventory from authorized distributors and reputable suppliers to ensure product authenticity. We encourage buyers to review their marketplace requirements before placing order and listing items.
Account Process
Membership is free!
We only sell by the case. The MOQ varies per item and is listed with the product details.
Yes. To be exempt from sales tax, you must upload your seller’s certificate to your profile when you open your account. We will then set up an appropriate business user account.
Yes.
No catalogs are available at this time. Because we are an online shop, our merchandise may be viewed through our website.
After creating an account, you add items to your cart and submit the order. Once we receive the order, we will contact you for payment.
Click on the “Log In” link in the upper-right corner of your computer screen. This will take you to a page where you will be prompted to enter the email address and password you used when you created the account.
Click the “Forgot Password” link on the login screen, then follow the instructions to confirm your identity.
Orders are processed on a first-come-first-served basis. Items in your cart may not be available by the time you check out.
We accept the following payment methods:
Wire transfers
ACH payments
Zelle
Credit Cards (Maximum Purchase Amount of $5000) with Processing Fee of 3% per Transaction
You will get a receipt automatically. Please verify your email address before completing the order.
Please verify any marketplace restrictions before placing an order.
All sales are final. We do not issue refunds for issues related to:
- Category or brand restrictions
- IP claims or gating requirements
- Hazmat / PPE / Pesticide flags
- Closed listings or marketplace compliance documentation requirements
Pricing, availability, quantities, and lead times are subject to change without notice.
Once an invoice is paid, any refund request—regardless of order status (processing, in transit, or delivered)—will be subject to a 40% restocking fee and is not guaranteed.
If approved, refunds are issued as store credit only and subject to management review
Products
Shipping
All prices are FOB point. This is either our warehouse or a partner warehouse around the USA. The buyer is responsible for paying and arranging shipping. We will provide the customer with the shipping information, (ship from address, shipping weight, dimensions). The buyer is required to send us a shipping label or BOL.
The buyer is responsible for paying and arranging shipping. We will provide the customer with the shipping information, (ship from address, shipping weight, dimensions). The buyer is required to send us a shipping label or BOL. Please note: We can quote for shipping.
We sell to international customers who handle their own shipping. We work with the carriers to provide all necessary documentation and ensure smooth pickups and deliveries.
Once the order is ready to ship, we will reach out to you with the necessary details.
If the order is not shipping via UPS, the buyer is required to schedule a pickup. We already have a daily pickup scheduled with UPS.
Lead times vary by item, and specific details can be found on each product page. Please note that delivery timelines may change due to unforeseen circumstances such as extreme weather, heavy snow, carrier delays, or other warehouse-related factors beyond our control. We appreciate your understanding and patience should any unexpected delays occur.
If you provide us with the shipping information you can track the status of your order any time with the information you already have. If you paid us for shipping we will provide you with the shipping and tracking information.
Reach out to us via phone, email, or postal mail. We will need your current address, your former address, and specific instructions on how to best handle the suspension of your delivery.
You can submit a claim by emailing our team within 30 days of delivery. You will be required to submit proof within 14 days of opening the claim. If proof was not received on time, the claim will be considered closed, and we will be unable to reopen it.
Please note: We are not responsible for items lost or damaged during shipping. Once we hand off the shipment to the carrier, it is no longer under our control. Therefore, we are not liable.
Usually we only accept freight or parcel company pickups along with trackable documents for pickup. If you’d like to pick up an order by yourself, please check with us before placing the order.
All our products are in our warehouse or a partner warehouse around the USA.
Yes, click here.
The best and fastest way to get our Daily Deals emails is to sign up HERE. You can also view items on our website!
Yes, unless otherwise stated — this information will be noted on your quote, invoice, or communicated to you by other means (email, etc).
For some items, yes. Please check with us before purchasing.
Yes, we can provide invoices upon request. However, we cannot guarantee that the invoice will result in ungating, as approval depends on the marketplace’s own requirements and review process. Please note that we may decline invoice requests, especially if they are made repeatedly without a purchase. For more details, feel free to contact us.
We do not provide Brand Authorization Letters or any additional documents beyond the invoice issued by Bulk Buy America for your purchase. The invoice is the only documentation we can supply, and it is the buyer’s responsibility to ensure they meet all marketplace requirements for selling specific brands.
While we strive to provide quality products and reliable information, Bulk Buy America is not responsible for any challenges that may arise once the items are listed or sold on your platform. This includes changes in market demand, price fluctuations, selling restrictions, IP claims, or counterfeit-related complaints. We strongly encourage all buyers to perform their own product research and ensure compliance with marketplace policies before purchasing.
Amazon FBA
Yes. You need to mark your order for FBA. Buyers are responsible for ensuring they are compliant with all relevant information and/or restrictions on Amazon FBA/FBM.
Cases are delivered as whole cases. If you need to break down the order to multiple shipments, please contact us directly.
If the item is eligible, you will see these options on the item page.
- Labeling $0.45 Per unit
- Labeling + Polybag $0.85 Per unit
- Labeling + Bubble Wrapping $1.15 Per unit
If this is required for your order and has been confirmed possible, our warehouse will contact you when the order is ready for labeling.
Most products have UPCs. However, we do not guarantee this. If required, please confirm with us before placing the order.
You still can sell this via the Amazon FBA Dangerous Goods program. See our guide here.
click Here for our FBA Dangerous Goods Guides
Service
If the correct item is delivered, Bulk Buy America is not responsible for differences in packaging, labeling, or design updates from the manufacturer. Some products may come in older packaging or have slight label variations, but they remain the same authentic item. We kindly ask customers to provide photos upon receipt if they notice any concerns, so we can verify and assist accordingly.
We’re open from Monday to Thursday, 9 AM to 5 PM. On Fridays, we’re open from 9 AM to 1 PM.
Reach out to us here, or call us at (833) BULK-BUY (285-5289). We respond within 24 hours.